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Hopefully this blog post helps you if you notice Exchange connectivity troubleshooting.
- 8 minutes to read.
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- Applies to:
- Exchange Server Enterprise 2016 Edition, Exchange Server 2016 Standard Edition, Exchange Server 2013 Enterprise, Exchange Server 2013 Standard Edition, Exchange Server 2010 Enterprise, Exchange Server 2010 Standard, Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007
Connectivity Tests for Microsoft Exchange Web Services Go to the Exchange Server tab in Microsoft Remote Connectivity Analyzer. Click Sync, Notification, Availability & Automatic Replies. Enter the credentials for a valid email website. The test can be performed in one of two ways.
The article deals only with the problem with a connection to Microsoft Outlook, which is undoubtedly caused by the requirement for RPC encryption.
Symptoms
How to troubleshoot Exchange ActiveSync connections outside the network?
The Exchange Remote Connectivity Analyzer includes tests to evaluate EAS running from outside of your network. Go to http://aka.ms/exrca while running the EAS tests listed in the first tab of the tab, including the Exchange ActiveSync and Autodiscover tests. You can encourage EAS logging for a user through Outlook Web App to collect logs for a specific customer.
If you run Microsoft Office Outlook with a profile that contains a mailbox on a recent server running Microsoft Exchange Server 2010, Exchange Server 2013, or Exchange Server 2016, you may receive the following calculation error messages:
Unable to start Microsoft Office Outlook. The Outlook window may not be available. Folders specified with cannot be opened.
Unable to open the person’s default mail folder. The Microsoft Exchange Server computer is unavailable. Either there is a network problem, or the Microsoft Exchange Server computer is down for maintenance.
Connection to Microsoft Exchange Server is not available. To do this, Outlook must be online or authorized.
Unable to open email address from default directory. Failed to open store information.
Outlook failed to connect. Make sure you are connected to a specific network and use the correct server and mailbox names. Connecting to some serverm Microsoft Exchange is not available. Outlook must be online or logged in to perform this task.
However, if you are using a cached status profile, Outlook will not display the error. The following symptoms may occur:
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Outlook starts up with a Disabled status (Disabled appears in the lower right corner of Windows Outlook, a screenshot of the status is shown below).
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Cause: Items in an Exchange account are stored in the Outlook cache. If this cache is corrupted, it can cause synchronization issues when using Exchange Server. Solution: clear the memory cache in Outlook so that Outlook can save everything in your Microsoft Exchange account again.
Outlook and / or startup You can send and receive email messages. However, you will only see two links in the “Microsoft Exchange Connection Status” section. You can see which type of web directory appears as Offline / Connected.
If you try to create a new trusted Outlook profile for an elevated mailbox on Exchange 2010 or just Exchange Server 2013, you may receive the following error messages one time:
Troubleshooting Exchange Server Find people you know with user accounts who might run into problems. Check what type of user account you are usinghiccup problem. Check when there was a problem with our account. While mail is circulating, check for available error messages.
An action cannot be simply completed. Connection to Microsoft Exchange server is not available. Outlook must be online or logged in to perform the action.
The name cannot be resolved But. Connection to Microsoft Exchange server is not available. Outlook must be online or logged in to perform the action.
Outlook failed to connect. Make sure you are connected to the network and are using this server and mailbox name correctly. Connection in Microsoft Exchange Server is not available. To do this, Outlook must be online or authorized.
Name not found. The action could not be completed.
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Could not resolve mailbox or your server names.
Resolution
Method 1: Update Or Create Outlook Border With RPC Update Encryption
Manual profile available
To manually update an existing Outlook profile to use RPC encryption, follow these steps:
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Open the Mail item in Control Panel.
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Select Show Profiles. Your
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Select a profile and then visitor properties.
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Select email accounts.
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Select a Microsoft account (sent from this account by default). Accountingrecord> Edit.
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In the dialog box containing the mail server and username, select Advanced settings.
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In the Microsoft Exchange dialog box, select the Security tab.
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Select Encrypt Between Microsoft Office Outlook and Microsoft Exchange Data> OK (screen shot for this step can be found here).
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Click Next> Finish.
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Select Close >> OK.
Provide group settings policy when updating existing Outlook profiles with RPC encryption
From a client perspective, deploying Outlook-Exchange security settings is probably the easiest solution for organizations with a large number of Outlook clients. This solution includes one change on the great server (domain controller) and your clients will automatically update as soon as the policy downloads the client.
Outlook 2010
By default, Outlook 2010 RPC encryption is enabled. Therefore, you should only deploy this setting using Group Policy for one of the following reasons:
- In the original configuration and Outlook 2010 has disabled RPC encryption between Outlook and Exchange.
- You want to prevent users from changing general RPC encryption when setting up their Outlook profile.
The default Outlook Group Policy template for the coming year contains a Group Policy setting that determines which wizards set up RPC encryption for Outlook Exchange. To use Group Policy to update existing Outlook 2010 profiles, follow these steps:
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Download the latest version of the Outlk14.adm Group Policy Template .
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Successfully add .File adm to the domain controller.
Note
The steps to include items such as an .adm file in a controlled domain depend on the version of Windows you are using. Also, anyone applying a policy to help you can apply an organizational unit rather than a primary domain, the steps may also be different for this aspect of applying the policy. Please refer to your Windows documentation for more details.
Skip to step 3 after adding this .adm template to Local in the c editorupp policy.
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Under User Configuration, expand Administrative Templates (ADM) to locate the current template host policy. Using Outlk14.Template, this single node is named Microsoft Outlook 2010.Account
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What can I do to troubleshoot Microsoft Exchange Server?
You can run tests such as Exchange ActiveSync, Exchange Web Services, Outlook, and internal mail. Troubleshooting Exchange Server includes many steps, from gathering sensitive information to running system tools to investigate various events.
select the Exchange node (scree
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