Approved: Fortect
This blog post will identify some of the potential causes that the ActiveSync troubleshooter can run in Microsoft ActiveSync Help, and then presents some possible fixes that you can try to resolve the issue.
- 82 minutes to read.
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- Applies to:
- Exchange Server
We will ask the client about the problem they are facing. We’ll then walk you through a series of troubleshooting steps tailored to our situation.
What Problem Are You Facing
- Can’t guarantee that you are creating a profile on the device
- Unable to connect to server
- Problems with mail
- Calendar issues
- Device / CAS performance delays
Exchange Remote Connectivity Analyzer (unable To Write Profile To Device)
Make sure Autodiscover for Microsoft Exchange ActiveSync is working. To do this, follow these steps:
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Browse the site where Microsoft Remote Connectivity Analyzer is available.
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Select Exchange ActiveSync Autodiscover in the Microsoft Exchange ActiveSync connectivity tests and click Next.
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Complete all important fields and select Run Test.
- If yes, see Analyze Exchange Remote Connectivity Analyzer Results . No,
- if you see Primary username check .
Scan Exchange Remote Connectivity Analyzer (if Connection Fails)
To resolve this issue, review the test results and fix the selected issues. To do this, follow these steps:
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Select Expand All.
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Find the error in the result (it should be near the end) and fix the main problem.
Was the issue resolved by the Exchange Remote Connectivity Analysis?
- If yes, congratulations, the ActiveSync issue has just been resolved. No,
- if you see Primary username check giver .
Checking The Most Important Usernames
Most devices that replace ActiveSync require you to see the email address and password to install the device. This combination only works when the user’s primary value matches that user’s email address. Make sure these two attributes have the same value. To suggest this, follow these steps:
Open the very Exchange Management Shell .
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Run the following cmdlet to restore the attribute values:
Get-Mailbox-User | UserPrincipalName, PrimarySmtpAddress
- If yes, see Policy error .
- If not, see the DomainCheck suffix.
Domain Suffix Checker
Verify that the correct site name suffix is available for the UserPrincipalName attribute. To do this, follow these steps:
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Open Active Directory Users and Computers.
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Find the owner object and double-click it to view the websites.
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Go to the tab Go to “Account” and select your current username from the drop-down list.
- If yes, see Change the primary username . No,
- if you see add UPN suffix; change this primary username .
Add UPN Suffix; Change User’s Primary Name
Add UPN suffix
To resolve the issue, add the primary SMTP address domain to the UPN suffix list. To do this, follow different steps:
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Open Active Directory domain trusts and.
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Right-click Active Domains and Trusts in the directory and select Properties.
Approved: Fortect
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- 1. Download Fortect and install it on your computer
- 2. Launch the program and click "Scan"
- 3. Click "Repair" to fix any issues that are found
Enter your primary SMTP domain, select Add, then OK. Users
Change base name
To resolve this issue, change some of the UserPrincipalName attributes for the user. To do this, follow these steps:
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Open Exchange Management Shell .
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Run after cmdlet to change UserPrincipalName:
Set-Mailbox user -UserPrincipalName [email protected]
- If you congratulate yourself, yes, your ActiveSync problem has been resolved.
- Otherwise check for policy errors .
Change User’s Primary Name
To resolve your specific issue, change the UserPrincipalName attribute for your user. To do this, follow these steps:
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Open Exchange Management Shell .
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Run a new cmdlet to change UserPrincipalName:
Set-Mailbox user -UserPrincipalName [email protected]
- Congratulations, the ActiveSync issue has been resolved.
- Otherwise, see Policy error .
Policy Error
Exchange ActiveSync enables the use of ActiveSync mailbox policies. The available device settings depend on the two devices and not all settings will work on all devices. To determine if an ActiveSync mailbox policy is the problem, create a new good ActiveSync mailbox policy and assign the item to the user. To do this, follow these steps:
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Open the Exc control shellhange .
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Run the following cmdlet to create a new ActiveSync mailbox policy:
New-ActiveSyncMailboxPolicy -Name Check ActiveSync Policy -
Do one of the following to assign this new policy coverage to the mailbox using the cmdlet:
Set-CASMailbox-User -ActiveSyncMailboxPolicy "Test ActiveSync Policy"
- If yes, congratulations, your ActiveSync problem has been resolved very well.
- Otherwise, we will not be able to solve the main problem with this guide. If you need more help with this issue, please contact Microsoft Support . Have all the details for this hotfix ready when you contact us by email or call support.
Define Effects
Before you begin troubleshooting and resolving this issue, you need to determine the impact on your environment.
- If you have one or more users, see Checking Active Directory Permissions .
- If the whole site and it can be aboutorganization, see Exchange Remote Analyzer .
Check Active Directory Permissions
Make sure user object permissions do not often prevent logon problems. Do the following:
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Open Active Directory users and therefore computers.
Access menus and prefer advanced features.
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Double-click the user object to display properties.
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Go to the Security tab and click the Advanced button.
- If you are sure, read ActiveSync
Speed up your computer's performance now with this simple download.Go to the Microsoft Remote Connectivity Analyzer website.In the test For Microsoft Exchange ActiveSync connections, select Exchange ActiveSync Autodiscover and click Next.Fill in all required fields and select “Run Test”.
Introducing Exchange ActiveSync Exchange ActiveSync allows mobile phone users to access their email, calendars, contacts and tasks, and we will continue to provide them with access to this information when they are offline. Standard encryption services improve the security of mobile communications with the web server.
Go to testconnectivity.microsoft.com and select the game the user wants to play. Typically, there are two types of tests available in the Microsoft Exchange ActiveSync Connection Tests section. It simulates all the steps a mobile approach would take to connect to Exchange and synchronize mailbox items.
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