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This appendix describes common problems you may encounter when starting or restoring Oracle Access Manager and its components. It contains the following sections:
Access Server does not start when each debug log reaches 2GB
Some authentication functions do not work as expected
Create user identity
Reference Beyond Database and Troubleshooting
Enable case comparison for request and response attributes for LPM
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Identity server logs show that user data has changed
Notifications
NPTL Requirements and Post-Installation Tasks
Username and password are specifiedare given as plain text in the HTTP header
Various solutions and problems
Error messages and recommendations for their elimination
Getting diagnostic information
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F. Access To The First Server Does Not Start When The Debug Log Reaches 2 GB
The debug flag is enabled in the access server profile. When the debug log of the Access Server reaches 2 GB, the Access Server stops and cannot be restarted.
When using the Access Server debug system, the Access Server does not necessarily reload the debug log file. On some systems, the log file may grow to a size that prevents successful debug writes. At this point, the server access type may not work.
Delete the debug log file or disable part of the debug flag on the access profile server.
Use debugging when diagnosing a single issue that will help you troubleshoot connectivity issues between the Access Server and WebGate. Oracle claims that for a long timeFor a period of time, you will use trace levels instead of debug logging. For more information, see Chapter 10, “Logging”.
F.2 Some Authentication Functions Do Not Work As Expected
Certain features of the identity system, illustration, query builder, or derived attributes should not work as expected. Let’s say you are using Group Manager, Edit Group, Create Filter. In Query Builder, a query based on “car license” or “service tag” may not seem to work as expected, even if you end up with valid data for those attributes and want the filter to display those attributes. Users.Attributes
Everyone should really try to be indexed (also called cataloged) on the directory server used by Oracle Access Manager. Attributes that some may need need to be cataloged manually.
Confirm that the attribute will be cataloged and indexed on the catalog host. Otherwise, index it manuallyyu to catalog the attribute.
F.4 Directory Database Problems And Solutions
This section describes common directory and database problems and solutions. It contains the following topics:
SSL configuration issue between Identity Server and Active Directory
Error message to check if the directory on the server is running or responding
Access Control and Searchbase Support for eDirectory 8.7.3
The current directory server profile could not be saved
Active Directory: adding members reduces group size
ADSI cannot be enabled for directory profile
Database validation failed
F.4.1 SSL Configuration Issue Between Identity And Active Directory Server
When configuring SSL on the Identity Server and Active Directory, the Identity Server fails.
Active Directory uses Lightweight Directory Access Protocol (LDAP) for reading and writing. By default, LDAP traffic is sent unambiguously over an impartial channel. You can enable secure LDAP package with Secure Sockets Layer (SSL) Layer Transport Security (TLS).
If SSL is not configured, or there is likely a configuration problem, the identity server fails when establishing an SSL connection to an LDAPS-compliant Active Directory server. The Event Viewer log highlights the following:
Faulty product ois_server.exe, version 0.0.0.0, faulty moduleNSLDAPSSL32V41.dll, version 16512.0.0.10521, attribute address 0x0004d3cd.
Install a valid certificate for the domain controller that allows the LDAP service to automatically listen and acknowledge SSL connections for LDAP and Global Catalog Clicks.
For the component to establish an SSL connection to an LDAPS-compliant Active Directory web server, the server certificate must contain an absolutely qualified domain name for the Acrive Directory domain controller, for example, server.domain.com appears in the Common Name (CN) of the Subject field.
After obtaining the target certificate, the LDAP server determines if the certificate authority that issued the certificate is trusted. If the CA is trusted, the web hosting server uses the subject name on the card to determine if the CA hasUser access to rights to perform the requested operation.
F.4.2 Error Message To Check If The Directory Server Is Running Or Responding
During normal operation, you may receive an error message stating that the server directory is currently down.
The Access Server or Policy Manager may display one of the following error messages:
“Please check if the directory server is running.”
“Please check only the directory that the server is responding to.”
These errors are actually messages generated when the Oracle Access Manager component does not receive a response from the directory server within a user-specified timeout.
Check the LDAPOperationTimeout value for this parameter in globalparams.xml.
This parameter allows the Oracle Access Manager component on the secondary directory server to fail if the response from the primary directory takes too long. For more information, see the Appendix for Options Files in this Access Oracle Manager Customization Guide.
Make sure that the server has aFailover is configured.
For more information on configuring Address List Server in profiles, see the Oracle Access Manager Identity and Common Administration Guide. See also the chapter on failover in the Oracle Access Manager Deployment Guide.
F.4.3 Access Control, Then Searchbase EDirectory Support For 8.7.3
You may need to apply fixes to control access to the search database and support for Novell eDirectory.
Problem F.4.3.1
When you perform a search using Novell eDirectory 8.7 Attribute 3, you are connecting to controls and the search database filters are not working as expected. In eDirectory, for example, you can use 8.7.3 to configure filters so that the group (or) blocks below the top node are returned in relation to the DIT as follows:
